My Resume
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Highlights
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Human-computer Interaction Certification - Cambridge University, December 2024
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Two-time ACE award winner at Accenture. Awarded to employees for
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Exemplary Performance (2020)
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The Extra Mile (2021)
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Pat on the Back Award for AI Innovators (2025) - Awarded to employees who incorporated AI into daily tasks for improved output
Work Experience
2019 - Present
Lead Technical Writer
Google - gStore
2025 - Ongoing
Bangalore, India
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Standardize documentation workflows by creating style guides to ensure voice and tone consistency for 4 different product lines.
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Produce instructional training videos using Google Vids to enhance user onboarding.
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Reduce support tickets by 25% by creating comprehensive training guides, troubleshooting documents, and searchable FAQs.
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Manage the full Document Development Life Cycle (DDLC), from collecting SME requirements to final publication.
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Translate complex workflows into plain-language user guides for non-technical stakeholders.
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Architect "Docs-as-Code" environments using Markdown and internal AI resources to sync docs with software release cycles.
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Conduct usability testing on documentation drafts to identify and eliminate user friction points.
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Analyze documentation metrics (Google Analytics, Hotjar), support room activity, and user training sessions to optimize high-traffic and under-performing content.
Senior UX Researcher
CIO Design Agency
2019 - 2025
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Partnered with Accenture leadership (India and global) to lead strategic UX research initiatives, driving improvements in employee experience across multiple digital and organizational touchpoints.
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Led end-to-end research and service design projects — from scoping and synthesis to ideation and delivery — producing actionable insights that inform customer journeys, service blueprints, and process enhancement.
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Translated complex research into story-driven deliverables — customer journeys, service blueprints and prototypes — ensuring clarity, stakeholder buy-in, and strategic alignment.
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Conducted an ethnographic study of onboarding across hiring verticals and translated insights into strategic recommendations that improved first-touch experiences and optimized service pipelines.
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Facilitated 10+ design workshops and usability sessions weekly, engaging stakeholders and cross-functional teams to validate concepts, align priorities, and co-create impactful service solutions.
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Designed content strategy and personas for a North America‐facing chatbot using surveys and secondary research, leveraging personality frameworks to tailor messaging and improve user satisfaction.
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Collaborated with design and client teams to co-create a skills development and mentorship portal that balanced business needs and user expectations, resulting in a 10× increase in engagement in the first month.
December 2018 -
October 2019
Copy Supervisor
Multiple Accounts - B2C Digital Advertising
Bangalore, India
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Wrote high-impact copy across social media, digital campaigns, video scripts, and corporate communications.
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Promoted to Copy Supervisor within 6 months to lead project management and junior writer training for 2 international and 3 national brands.
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Developed digital strategies for multiple accounts using targeted analysis of the brand, available mediums and competitor analysis.
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Collaborated with design, account executives, and clients to align creative execution with brand objectives.
July 2017 -
December 2018
Content Writer
Digital Marketing - B2B
Bangalore, India
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Created comprehensive content frameworks optimized for diverse mediums, platforms, and digital formats to ensure a cohesive brand narrative.
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Produced high-converting copy across a full suite of digital marketing collaterals, including email campaigns, blogs, brochures, social media assets, and video scripts.
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Conceptualized and executed targeted copy for multi-channel marketing campaigns, internal communications, and web properties to drive audience engagement.
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Facilitated cross-functional alignment, liaising with internal departments to clarify project briefs, guarantee deadline adherence, and maintain uniform brand standards.
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Thrived in a high-stakes, fast-paced environment, successfully managing stakeholder expectations and navigating tight deadlines through crisis management and resilience.
July 2016 -
July 2017
Senior Content Editor
Fiction, Non-fiction and Marketing
Chennai, India
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Authored and refined high-impact marketing and promotional copy, elevating brand presence and driving book visibility for this self-publishing house.
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Executed comprehensive multi-tier editing — including substantive, content, line editing, and final proofreading — across a diverse portfolio of fiction and non-fiction manuscripts to ensure market-ready quality.
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Partnered with authors throughout the creative process, providing strategic editorial guidance to foster narrative growth and align with publication goals.
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Cross-functionally collaborated with marketing and design teams for seamless project delivery.
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Spearheaded talent acquisition and team development, managing the interview process, supervising daily workflows, and designing training programs for recruits to maximize team efficiency.
December 2014 -
July 2016
Quality Auditor
Catalogue - Mobile App
Bangalore, India
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Ensured brand integrity and visual standards by quality-checking and editing web and mobile application content in strict alignment with in-house style guides.
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Earned a rapid promotion to Single Point of Contact (SPOC) within six months of tenure, serving as the primary cross-functional liaison to streamline interdepartmental communication.
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Optimized workflows to manage high-volume content turnarounds during peak sales periods, maintaining strict quality control and zero-error rates under tight deadlines.
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Directed and mentored a team of 3 Quality Auditors, establishing rigorous quality assurance benchmarks for all textual and visual assets.
Oxford Brookes University
Oxford, England
2013 - 2014
Masters of Arts in Publishing
Graduated with Merit
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Created an interactive e-comic book with audio, utilizing Photoshop and InDesign.
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Collaborated with a group to conceptualize and structure an online learning resource and presented it to a panel of lecturers.
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Created ebooks (fixed and reflowable) utilizing Adobe InDesign, Dreamweaver and Photoshop, and iBooks Author.
Christ University
Bangalore, India
2010 - 2013
Bachelor of Arts in Journalism, Psychology and Literature
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Specialized in Behavioral and Industrial Psychology, focused on helping workforces function in a healthier, optimized manner.
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Pioneered the campus television network by acting as a campus reporter and editing broadcasts.
Educational Qualifications
CORE SKILLS
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User Research Methodologies (Interviews, Focus Group Discussions, Surveys, Ethnographic Studies, Design Workshops, Usability Testing)
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Research Technologies (Maze, Hotjar, Mural, Microsoft Forms, Miro, FigJam)
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UX Writing and Microcopy Development
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Foundational Design Capabilities (Figma, Adobe XD)
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Collaboration with Design, Product, and Development Teams
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Content Design, Development, and Strategy
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Service Design
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Information Architecture
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Documentation: Markdown, Style Guide Creation, Video Creation
LANGUAGE SKILLS
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English - Native proficiency
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Hindi - Conversational
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French - Conversational (B1)
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Dutch - Beginner (A2 - Ongoing)